Privacy Policy
**Privacy Policy** **Effective Date: ** [04/01/2025]
At Shoreline VIP Home Care LLC, we are committed to protecting the privacy and confidentiality of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard personal information in compliance with Connecticut state laws and federal privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
1. Information We Collect - We may collect and process the following types of personal information:
a) Client Information: Full name, address, phone number, and email - Date of birth and emergency contact details - Health conditions, care needs, and medical history (as provided by the client or authorized representative) - Payment and billing details - Any other information necessary to provide home care services
b) Caregiver & Employee Information: Full name, contact details, and employment records - Background check and professional qualifications - Work schedules and payroll information
c) Website & Digital Information: Information collected through cookies and website analytics - IP address, device information, and browsing activity (for website visitors
2. How We Use Your Information - We use personal information for the following purposes: To develop and deliver personalized care plans - To communicate with clients, families, and caregivers about services - For billing, payment processing, and financial records - To comply with legal and regulatory requirements - To improve our services, website, and client experience - To ensure the safety and well-being of our clients and caregivers
3. Information Sharing & Disclosure We do not sell, rent, or trade personal information. However, we may share information with: Authorized Caregivers & Medical Professionals: To ensure proper care and support. Payment Processors & Insurance Providers: For billing and reimbursement purposes. Legal & Regulatory Authorities : When required by law, such as in cases of abuse reporting, fraud prevention, or legal proceedings.
4. Data Security & Protection - We implement strict security measures to protect personal information from unauthorized access, loss, or misuse. These measures include Secure databases and encrypted communications - Access controls for client and caregiver information - Regular audits to ensure compliance with privacy regulations
5. Client Rights & Choices: Clients and their authorized representatives have the right to: Access, update, or correct their personal information - Request a copy of the information we hold about them - Withdraw consent for certain data uses (subject to service limitations) - Request the deletion of their data, subject to legal and contractual obligations
6. Cookies & Online Tracking: Our website may use cookies to enhance user experience. Visitors can modify their browser settings to manage cookie preferences.
7. Retention of Information: We retain personal information only as long as necessary for care services, legal compliance, and business operations. Once information is no longer required, we securely dispose of or anonymize it.
8. Updates to This Privacy Policy: We may update this policy periodically to reflect changes in laws or company practices. Clients will be notified of significant changes.
9. Contact Information: For privacy-related questions, data access requests, or concerns, please contact: Shoreline VIP Home Care LLC, Address: 576 Hamburg Road, Lyme CT, 06371- Phone # 860-964-7256 - Email Address: shorelineviphomecare1@gmail.com By using our services, you acknowledge and agree to this Privacy Policy.